Fostering Volunteer Programs in the Public Sector: Planning, Initiating, and Managing Voluntary Activities (Jossey Bass…

This book describes the way in which governments can involve citizen volunteers in providing a diverse range of public services – from neighbourhood crime watch to mental health assistance. It elaborates methods to plan and organize a volunteer programme, and strengthen accountability, and increase the quality and impact of government services with volunteers. It also details procedures for evaluating and improving cost-effectiveness of volunteer-based services.